Raising Dog Knowledge Base

Getting Started

• What is Raising Dog and how does it work?
• How do I start using the app?
• How do I download the app?
• How to access your ebook or physical book?

Managing Your Account

• How to log in or reset your password?
• I forgot my password. What should I do?
• How to change my email?
• How to recover your account?
• How do I delete my account?
• How does Raising Dog ensure data privacy and confidentiality?

Payments & Subscription

• What currencies are available?
• Why was my payment declined?
• What are the accepted payment methods and how to update them?
• How to manage your subscription purchased on our website?
• How to manage a subscription purchased on the App Store?
• How to manage a subscription purchased on the Google Play?

See all 8 articles

Book Guide

• Who creates the books?
• What does my book include?
• Can this book be used for two same-breed dogs?
• Is this book suitable for dogs with disabilities (e.g. blind or hearing-impaired dogs)?
• I wanted the physical book, but I only ordered the ebook. What should I do?

Shipping

• Which locations do you ship to?
• What are the shipping times and how can I track my order?
• My order is missing or damaged. What should I do?
• How to return or exchange my order?

Customer Support & Technical Help

• How to contact the support team?
• What are your customer support team's hours and response times?
• Troubleshooting loading or syncing issues
• How can I report a bug or app issue?